Contact

A real person
answers.

Sizing, fabric, delivery, or a garment that isn't right — message us and you'll get a reply, usually the same day.

WhatsApp hello@vastraofficial.co.uk

Delivery & returns

Delivery

Free across India. Orders are dispatched within two working days and typically arrive within four to seven days depending on your city. You get a tracking link as soon as it ships.

Exchanges

Wrong size is our problem to fix. Message us within seven days of delivery and we'll exchange it, provided the garment is unworn with tags attached. We cover the courier both ways on the first exchange.

Returns

If the polo isn't what you expected, return it unworn within seven days for a full refund. Refunds are processed within five working days of the garment reaching us.

Faults

A seam that fails, a button that goes, embroidery that pulls — send us a photograph. If it's a manufacturing fault we replace the garment, and the seven-day window does not apply.

Questions we get

Will it shrink?

The fabric is pre-shrunk, so expect minimal movement — under two percent. Cold wash and line dry and you won't notice any. Hot water and a tumble dryer will shrink almost any cotton garment, including this one.

Why only two colours?

Every additional colour is a separate fabric dye lot and a separate minimum order. Two colours done properly cost less than six done carelessly, and the saving goes into the fabric instead.

Is the logo embroidered or printed?

Embroidered. A print sits on top of the fabric and eventually cracks or peels. Embroidery is stitched into it and outlasts the garment.

Do you ship outside India?

Not yet. The first run is small and we want to get delivery right at home before we take on customs paperwork. Leave your email on the home page and you'll hear when that changes.

How do I pay?

UPI or bank transfer, arranged over WhatsApp when you order. Card checkout arrives with the next run.